Deluxe King Guest room 1 King
- 1 King-size bed
- Bathtub
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
Sheraton Hanoi Hotel
A five-star stay on the shores of West Lake, with views over the Red River and a short ride from the Old Quarter.
- Lakeside location with Red River views
- Outdoor pool, spa, and wellness centre
- Club-level rooms and suites with lounge access
8.7
Great
169 reviews
Booking.com 8.7 · 169 reviews
About
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel sits on the edge of West Lake, about 1.4 km from the Red River. The property is built around a seasonal outdoor pool, with a spa and wellness centre that includes a sauna, Jacuzzi, and treatment rooms.
Rooms range from Deluxe Twins to the Imperial Suite, all with air conditioning and bathtubs. Club-level options add lounge access and extras like a balcony or higher floors.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Lakeside setting with scenic views — Guests highlight the picturesque lake views, whether from the poolside or the rooms.
- Spacious, comfortable rooms — Rooms are described as clean, spacious, and well-decorated, with comfortable beds.
- Attentive and warm staff — Service is frequently praised for being welcoming and attentive.
- Good breakfast with local options — Breakfast is noted as well-curated with a variety of local dishes.
- Wellness facilities on site — Spa, sauna, Jacuzzi, and massage services are available for relaxation.
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Worth weighing
4 to weigh- Facilities score is low — While the hotel has many amenities, the Facilities rating category is only 2.5, indicating potential issues with the condition or range of facilities.
- Comfort rating below other categories — Comfort scores 8.0, lower than rooms and service, which may suggest minor comfort-related inconsistencies.
- No pets allowed — Despite one guest mentioning traveling with dogs, the official policy is no pets.
- Price point is high — Rates start at £698, which is steep for the area, though the property is five-star.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Ambassador Suite Club level 1 Bedroom Suite 1 King
- 1 King-size bed
- Heating
- Bathtub
- Balcony
- Air conditioning
Sheraton Club Twin Club level Guest room
- 2 Single beds
- Heating
- Bathtub
- Air conditioning
Presidential Suite Club level Suite 1 King
- 1 King-size bed
- Heating
- Bathtub
- Balcony
- Air conditioning
Grand Deluxe Twin Guest room 2 Twin or Single Beds
- 2 Single beds
- Heating
- Bathtub
- Air conditioning
Sheraton Club King Club level Guest room 1 King
- 1 King-size bed
- Heating
- Bathtub
- Air conditioning
Grand Deluxe King Guest room 1 King High floor
- 1 King-size bed
- Heating
- Bathtub
- Air conditioning
Executive Suite Club level 1 Bedroom Executive Suite
- 1 King-size bed
- Heating
- Bathtub
- Air conditioning
Deluxe Twin Guest room 2 Twin or Single Beds
- 2 Single beds
- Bathtub
- Air conditioning
Imperial Suite Club level Suite 1 King
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Services
- Airport shuttle
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
- Electric kettle
- Dryer
- Flat-screen TV
- AM/FM alarm clock
Food & Drink
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Packed lunches
- Special diet menus
Recreation
- Seasonal outdoor pool
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
- Fitness centre
- Tennis court
- Billiard tables
- Yoga class
- Sports trainer
Business & Events
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Family
- Cots
- Babysitting/Child services
- Children's buffet
Accessibility
- Toilet for disabled
- Bathroom for disabled
- Wheelchair access
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 169 reviews
Booking.com · 8.7 · 169 reviews
8.7Verified guest“The view by the pool was lovely, the room was spotless and the bed very comfortable – it made unwinding easy. We had our three dogs with us, and the Water Puppet Theatre is just a short drive away and worth a visit.”
8.7Verified guest“The setting was picturesque, a short walk from a freshwater lake. We found a good nearby restaurant with vegetarian options. The rooms were tastefully decorated, the bed comfortable, and the view lovely. Food in the club was also good.”
8.7Verified guest“Waking up to the calm of West Lake felt magical. The staff impressed me with their warmth and attentiveness. I especially enjoyed the well-thought-out breakfast with local dishes each morning. The room was clean and spacious – a comforting retreat after exploring the city.”
8.7Verified guest“Breakfast was enjoyable and solid, with plenty of choice. The location is close to other attractions, and the Old Quarter and a beautiful lake are just a taxi ride away.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
West Lake: The hotel sits right by West Lake, a scenic spot for morning walks and sunset views.
Old Quarter: A short taxi ride away, the Old Quarter offers bustling streets, markets, and historic architecture.
Water Puppet Theatre: Just a short drive from the hotel, this traditional theatre is a cultural highlight.
K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 299 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, parking is available on site.
Are pets allowed?
No, pets are not allowed at the hotel.
Does the hotel have an airport shuttle?
Yes, an airport shuttle is available (charges may apply).
Are there family-friendly amenities?
Yes, the hotel offers cots and babysitting/child services, plus a children's buffet.
Is breakfast included in the room rate?
The hotel offers in-room breakfast and a restaurant, but whether it’s included depends on your booking. The hotel does not specify that breakfast is always included.
The bottom line
Sheraton Hanoi Hotel earns its five stars with a serene lakeside location, comfortable rooms, and exemplary service. While the facilities score raises a flag and the price is premium, it’s a solid choice for a relaxing stay with easy access to Hanoi’s highlights.
8.7Based on guest reviews and ratings, this is a reliable pick for a peaceful, upscale stay.
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